Questions

✦ What are the delivery times for my order?

Delivery times depend on the time of year and the volume of orders I have to process. I am a small business and I prepare your orders myself, so it can take between 2 days and 3 weeks.

Postal service delivery times are also beyond my control.

✦ The product I wanted is no longer available!

The shop will be restocked regularly as much as possible. However, some products will not be restocked to make room for new ones.

✦ I have a problem with my order, what should I do?

Please contact me as soon as possible by email at contact.sanochii@gmail.com with your order number and a description of the problem.

✦ What can I do if my order is damaged?

I am sincerely sorry to hear that your order has been damaged. However, I would like to clarify that I am not responsible for this situation, as I have no direct control over La Poste’s deliveries. Nevertheless, I am here to help and guide you through the steps to take to request a refund.

– If the packaging is severely damaged, please do not accept it upon delivery of your order. La Poste will return it to me, and I can then proceed with a replacement shipment if necessary. If you accept the damaged package, I will no longer be able to seek compensation from La Poste.

– If the contents of the package are damaged but the packaging is not, please contact me directly by email at contact.sanochii@gmail.com with your order number and photos.